To return a Brand Ur Merch custom product: You must request an RMA (Return Merchandise Authorization) number before returning. To obtain an RMA # email us at email@example.com. Please be sure to specify the date of purchase and your valild reason for returns.
Due to the nature of custom printed apparel: Items can only be returned if there is a flaw in the material or the item was misprinted. If the items are misprinted or flawed, please contact us within 7 days of receipt.
What cannot be returned: Items that are an incorrect size due to user error cannot be returned. If in doubt, order one size up.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return package.
Send the package to:
Brand Ur Merch, LLC - Returns
655 S. Main St. Ste 200-302